We are looking for Account Manager, who will help ensure clients receive exceptional service while the business's sales goals are supported. They should work directly with clients as well as oversee a team of Account Representatives and also to develop and implement client service strategies that will increase sales while providing a positive experience for all clients.
Responsibility:
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Become a bridge between client’s stakeholders and agency’s stakeholders.
• Write a detailed brand brief and campaign brief for smooth execution.
• Develop and oversee the implementation of client service protocols.
• Resolve complex client problems or disputes in a professional manner.
• Coach and support team members to help them meet client’s goals.
• Keep records and documentation of client interactions.
• Create monthly and quarterly reports to determine whether key performance indicators are being met and where there is room for improvement.
Requirements:
• 1 - 3 years prior experience in client facing roles.
• Excellent communication skills and the ability to anticipate the needs of clients.
• Must demonstrate strong analytical thinking skills and having Experience in Performance Marketing.
• Should possess strong problem solving skills and the ability to make sound judgement calls.
• Superior organizational and time management skills.
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
• Ability to speak a second language is an asset.
