Job Overview:
We are seeking a proactive and detail-oriented Client Service Manager to join our dynamic team. The successful candidate will be the primary point of contact for our clients, ensuring their requirements are accurately understood and communicated to our internal teams. The Client Service Manager will play a crucial role in bridging the gap between client expectations and project execution, ensuring smooth operations and timely delivery.
Key Responsibilities:
- Client Engagement: Serve as the primary point of contact for clients, building strong relationships and understanding their specific needs and goals.
- Requirement Gathering: Work closely with clients to gather, document, and understand their requirements for various automation and security projects.
- Internal Communication: Effectively communicate client requirements to the internal team, ensuring all stakeholders are aligned and informed.
- Project Coordination: Collaborate with internal teams to ensure that projects are executed according to client specifications.
- Documentation: Create and maintain detailed documentation of client requirements, project plans, and communications to ensure transparency and avoid any miscommunication or chaos.
- Problem Solving: Proactively identify potential issues or bottlenecks in project execution and work with the relevant teams to resolve them.
- Client Support: Provide ongoing support to clients, addressing any concerns or issues that arise during or after project completion.
- Continuous Improvement: Continuously seek feedback from clients and internal teams to improve service delivery and client satisfaction.
Qualifications:
- Bachelor's degree in Marketing, Communications, Business, or a related field.
Preferred Skills:
- Strong analytical skills and attention to detail.
- Excellent communication and reporting skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Passion for staying updated with social media trends and digital marketing best practices.
- Experience with sentiment analysis and trend forecasting.
- Knowledge of marketing, and online customer service is a plus.
- Familiarity with Client servicing and analytics platforms is a plus
